How to activate a new extension serial number for your device?

Account avatar icon

Click the account avatar icon in the top right-hand corner of Shield

My company profile

Go to “My company profile”


Select “Extensions”

Activate new extension

Now click on “Activate new extension”

Serial Number & Description

In the following window, you can enter the serial number of your extension and enter a description / comment. As an acceptable description, you could use the name of the employee or the device. Lastly, just click on “Submit” and the extension has been activated

You can find the serial number in the extension

If you would like to activate an already installed extension, the serial number will be automatically stored in the text box

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